' Hahn Winery - Help

Help

Help

If you have any additional questions, comments or concerns, please contact our customer service team.
 
Email us:
Orders and Questions
Wine Club
Call us:
(866) 925-7994
Our tasting room is open Mon - Thurs: 11:00 pm - 5:00 pm, Fri - Sun: 11:00 am - 6:00 pm
(Closed on certain holidays) Tasting Room Phone: (831) 678-4555
 
 

Guarantee

We measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time.
 
 

Table of Contents

Order/Account Information Shipping Legal Purchase Age Policy Club Information Returns

Gifts

Using The Site
 
 

Order/Account Information

Complete Order Process
To place an online order with us, please follow these simple steps.
Login or create an account with us. While not required, logging in or creating an account allows you to receive special discounted pricing as you are shopping. Should you decide not to login or create an account, you may order as a guest.

  • Place items in your shopping cart by clicking “add to cart” next to a product.
  • Select your ship-to state, or choose to pick up at winery. (Call Customer Service to discuss other options)
  • Visit your shopping cart and select “Checkout”
  • If not already logged in, you may login, create a profile, or continue as a guest
  • Enter your shipping information, including whether you are shipping this to yourself or to someone else
  • Select your shipping method
  • Enter your billing information
  • Confirm your order

Change My Order
Once an order is submitted, it may be in a state that can be changed. Please call (866) 925-7994 or email us and a customer service representative will be pleased to assist you.

Add / Remove Items in Shopping Cart
To add a product to your shopping cart, indicate the quantity you would like of that item and press the “Add to Cart” button.

To remove an item from your shopping cart, begin at your shopping cart page. Click the “Remove Item” box next to the product. The item(s) you selected will no longer appear in your cart and the item subtotal is revised.
To change the quantity of an item in your cart, begin at your shopping cart page. Type the new quantity into the number box to the left of the item name, then select “Update Cart”

View My Order
You can view your active order(s) by logging into your account on any page and clicking on “My Account” in the upper right side of the page. Then click “Order History” and select the order of inquiry by clicking on the order number.

Check the Status of My Order
In your Order History, each finished order will show a status of “Completed” or “Canceled”. If the order has shipped, the shipping carrier and tracking numbers for your shipment will be displayed next to the order status. If you have any questions about your order, please (866) 925-7994 or email us and a customer service representative will be pleased to assist you.

Billing (Including How Tax is Calculated)
All orders have three elements: a product total, shipping & handling, and taxes (where applicable).

  • Your order product total will comprise the sum of your wine and non-wine product totals after any discounts.
  • Shipping and handling is charged based on weight less any promotional discounts. At Hahn, all case orders are entitled to complimentary shipping
  • Taxes are calculated based on the wine and non-wine products in your order, shipping destination, and shipping and handling charges. In some cases, different tax rates may be applied to wine and non-wine products, as well as to shipping and handling.

Your credit card will be charged once your shipment has left our warehouse.

Order Confirmation / Invoice
After completing an order, you will receive an order confirmation email containing the details of your order and the amount that will be charged to your credit card. You may also see the status of your order and your order invoice by logging in to your account and navigating to your “Order History”

Cancel Order
Once an order is submitted, it may be in a state that can be cancelled. Please call (866) 925-7994 or email us and a customer service representative will assist you.

Order Not Received
There may be several reasons why you did not receive your order. These include weather holds, no one of legal purchase age present to sign for your shipment, or a delay with the shipper. We suggest the following steps:

  • Check the order status. Log into your account on any Hahn Winery page and click on “My Account” in the upper right side of the page then click “Order History”. If the order status for your order shows “In process” we are still preparing the package for shipment and it has not left our warehouse. If the order shows “Shipped” the order is in transit.
  • Track the shipment. You may use the carrier and tracking numbers to locate the shipment status with the carrier.
  • At any time you may call (866) 925-7994 or email us and a customer service representative will be pleased to assist you in finding the status of your order.

Order History
You can view your order history by logging into your account on any Hahn Winery page and clicking on “My Account” in the upper right side of the page then click “Order History”.

Change Username/Password
You can change your username and password by logging into your account on any Hahn Winery page and clicking on “My Account” in the upper right side of the page. Once you have made your changes, click “Save” to save the changes.

Update Personal Information (DoB, Credit Card/Address etc.)
To ensure that you don’t have any interruptions to your orders or shipments, we recommend you review your account profile several times a year. You can change your name, address, email address, username, and password by logging into your account on any Hahn Winery page and clicking on “My Account” in the upper right side of the page. To update your date of birth in your profile, please call (866) 925-7994 or email us and a customer service representative will be pleased to assist you.

 

Club Information

Club Benefits
Hahn Winery’s wine clubs offer something for any wine lover. In addition to periodic wine shipments of hand-selected wines, wine club members receive:

  • Access to limited-production wines crafted exclusively for our wine club members
  • Up to 25% Discount on all purchases of Hahn Family brands.
  • 50% off Ground Shipping on reorders of 6 or more bottles of club selections.
  • In-depth winemaking and production information included in your club shipments
  • Discounted admission to various events throughout the year.
  • Exclusive winemaker dinners and an Invitation to our Annual Wine Club Member Appreciation Fall Harvest Party.
  • Exclusive or First Access to limited release, end of vintage or special wine club only wines.

Join Wine Club
To join our wine club, please visit the Hahn Winery Wine Club page. Select “Join the Club” under the club of your choice to complete a membership application. For assistance, or to join by phone, call (866) 925-7994 or email us to speak with a customer service representative.

Put Membership on Hold
Club members may put their membership on hold for up to six months. Please call (866) 925-7994 or email us and a customer service representative will be pleased to assist you.

Cancel Membership
To cancel your membership, please call (866) 925-7994 or email us and a customer service representative will be pleased to assist you.

Purchase Wine Club Membership
To purchase a wine club membership for yourself or as a gift, please visit the Hahn Winery Wine Club page. Select “Join the Club” for your club of choice to fill out the gift membership application. On the membership application, select the box indicating this is a gift subscription. Select the number of shipments that you will be gifting and write a personal message to be included in each shipment. For assistance or to order by phone, call (866) 925-7994 and a customer service representative will assist you.

 

Shipping

International / Domestic Shipping Territories
Currently, Hahn Winery ships to most states within the United States, including Alaska and Hawaii. Currently Hahn Winery does not ship wines to the below states or international destinations.

  • Alabama
  • Arkansas
  • Delaware
  • Kentucky
  • Maryland
  • Massachusetts
  • Mississippi
  • Montana
  • Pennsylvania
  • Oaklahoma
  • South Dakota
  • Utah

Shipping and Delivery
Hahn Winery offers four choices of shipping for your orders:

  • UPS Ground
  • UPS 2-Day
  • Fedex Standard Overnight
  • Fedex Priority Overnight (only available in California)

Orders placed by 12pm Pacific Time, Monday thru Friday, will usually ship the next day, provided there are no compliance items to resolve about your order. Upon leaving our warehouse, you will receive a shipping confirmation email with tracking numbers, if applicable. Our carriers are UPS and Fedex.

Delayed Shipping
At this time we do not offer delayed shipping except when we institute a weather hold for wine delivery quality.

Expedited Shipping
If you prefer your shipment to be sent in a different manner than you originally requested, please call (866) 925-7994 or email us and a customer service representative will be pleased to assist you.

Shipping Destinations
All shipment destinations are checked against state and local regulations to ensure that we may ship to that location. A signature of someone who is at least 21 years old is required to receive any wine shipments, but this may be someone other than the person whose name is on the shipment. We recommend shipping your wine to a business or an address where a person at least 21 years old may sign for the shipment during normal business hours.

Shipment Tracking
After a shipment has left the warehouse, an email with the tracking numbers will be sent to the email address provided on the order. These tracking numbers may be used with each carrier to track your shipment. Please refer to each carrier’s web site or customer service center for tracking the shipments.

Packaging Options
Our wine is packaged in shipping containers that vary in size depending on the quantity or weight of a shipment. These packages are designed to withstand normal transit conditions. Should you require special packaging requirements please call (866) 925-7994 or email us and a customer service representative will be pleased to assist you.

Weather Related Issues that Affect Shipping
Occasionally, exceptionally warm or cold weather will prompt our shipping team to delay a shipment to an affected area to ensure that the wine shipments are not subjected to adverse travel conditions. Should a weather hold occur, we will contact you in advance with an estimated ship date from our warehouse.

Delivery Signatures
All wine shipments require a signature upon delivery by someone who is of legal purchase age. We encourage all customers to ship their wine to a location where a person who is of legal purchase age is available to sign for the wine during normal business hours. If several shipment attempts are made and no one is available to receive the shipment, it will be returned to our warehouse and may be rescheduled for delivery by calling the customer service center. Shipping charges will apply to the rescheduled shipment.

Winery Pickups

 

Returns

Standard Return Policy
Your satisfaction is very important to us. If you receive an item that is not to your satisfaction, please contact us within thirty (30) days of your date of purchase (866) 925-7994 or email us and a customer service representative will assist you. Certain items may not be returned once opened.

Items Not Returnable
Hahn Winery stands behind our wine products and non-wine gift merchandise. Non-wine merchandise may be returned subject to our Standard Return Policy. Wine products may be returned subject to our Bad/Damaged merchandise policy. Please contact a customer service representative if you have any questions or concerns regarding any of your items purchased from Hahn Winery at (866) 925-7994 or email us.

Bad/Damaged Merchandise upon Arrival
At Hahn Winery we are immensely proud of our wine quality. Should you experience an issue with your shipment, please contact us within thirty (30) days of your date of purchase at (866) 925-7994 or email us and a customer service representative will assist you. In certain cases we may pick up any un-opened items and return them to our warehouse for our quality control program.

Credits and Refunds
Your satisfaction is very important to us, and we realize that sometimes a credit or refund of your order is the right thing to do. Credits and refunds to your account are made directly to your credit card.

 

Gifts

Giving Wine as a Gift
Wine and accessories are a great gift for any occasion for family, friends, and corporate partners. If you would like to give an item as a gift, you may select “I am shipping this to someone else” during the checkout process, and may also include a gift message. This message will be displayed on a card that will be included in the shipment.

Gift Club Memberships
Wine club gift memberships are a terrific way to introduce others to the wonderful array of Hahn Winery wines. Gift memberships may be given for a chosen duration of months. Either you or the gift recipient will have the opportunity to extend the membership before it expires. To purchase a gift membership visit the Wine Club page and select the club you would like to join. For assistance or to order by phone, please call (866) 925-7994 or email us.

Gift Certificates
Currently Hahn Wnery does not currently offer gift certificates or gift cards, but you may send any item, including wine club memberships, as a gift. Please refer to our shipping pages for a list of states to which we may ship wine.

 

Legal Purchase Age Policy

Legal Purchase Age
Hahn Winery is committed to responsibly selling our products to only those individuals who are above legal purchase age. All wine is being sold by Hahn Winery, and may be sold and delivered only to a person who is of legal purchase age (21 years old). Each order from Hahn Winery requires you to represent to us that you are at least 21 years old and the recipient of any wine shipments is also 21 years old. At the time of delivery, any shipment containing an alcohol beverage product will require the signature of an adult with valid picture identification issued by a government agency to prove he or she is at least 21 years old.

Legal Purchase Age Verification Process

Hahn Winery is committed to responsibly selling our products to only those individuals who are above legal purchase age. Upon entering the Hahn Winery Wine Shop for the first time, we ask that all visitors verify that they are of legal purchase age for their country. In addition, every order placed through the Hahn Winery Wine Shop online or via our Customer Service Center is age verified. In some cases, we are not able to verify the age of the purchaser, and may suggest additional information to include in the order that will enhance our ability to verify legal purchase age. In some cases, we will ask a purchaser to call a Customer Service Representative to provide additional information before completing an order.

Unable to Verify Legal Purchase Age
In some cases, we will be unable to verify the legal purchase age of the purchaser. The best way to assist us in the age verification process is to ensure that the name and address of the purchaser is the same as a government issued identification (such as a driver’s license or passport).
If we are unable to verify that the purchaser is of legal purchase age, we will be unable to complete the order online, and suggest that you call (866) 925-7994 and speak with a Customer Service Representative.

 

Using the Site

Service Policies
Use of the Hahn Winery Wine Shop is governed by our Service Policies.

Entering the Site and Age Verification
Hahn Winery is committed to responsibly selling our products to only those individuals who are above legal purchase age. Upon entering the Hahn Winery Wine Shop for the first time, we ask that all visitors verify that they are of legal purchase age for their country.

Using the Shopping Cart
To add items to your cart, please select “Add to Cart” next to a product. The items will appear in your cart on the right side of the site. To remove items from your cart, start from the shopping cart page by clicking on the “Shopping Cart” button at the top right of the screen. Click the “Remove Item” button next to the product. The item(s) you selected will no longer appear in your cart and the item subtotal is revised. To update the quantity of an item in your cart, visit the shopping cart page, update the quantity in the quantity box associated with that item, and select the “Update Item” button.

Minimum/Maximum Order Quantities
There are no minimum order quantities for any item, unless specifically noted next to the item. In some cases, limited wines may have a maximum order quantity that will also be noted next to the item.

Enabling Cookies
Our site uses cookies to enhance your shopping experience. To receive the full benefit of our site, cookies should be enabled in your browser. For more information on how we use cookies with our site, please visit our Service Policies.

Opting Out of Promotional Messages
One of the benefits of the Hahn Winery is receiving special offers and invitations to events that are customized just for you. Should you not want to receive these promotional messages, you may “opt-out” at any time by:

  • Logging in to your account and updating your profile
  • Selecting “unsubscribe” at the bottom of any of our online special offers and invitations
  • Calling (866) 925-7994 Customer Service
  • Request by email

General Difficulties Using the Site
Should you encounter any difficulties with the site, please call (866) 925-7994 or email us and a customer service representative will assist you.